Frequently Asked Questions (FAQ)

1. What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay.

2. Are your products made-to-order?

Yes. Every product is made-to-order to ensure top quality and reduce waste. Production time is typically 2-5 business days before shipping.

3. How do I know which size to order?

Each product page includes a size guide to help you choose the best fit. If you need help, feel free to reach out to us at helpdesk@vvsdrop.com.

4. Can I cancel or change my order?

If your order hasn’t been processed yet, we’ll do our best to cancel or update it. Contact us as soon as possible at helpdesk@vvsdrop.com.

5. Do you accept returns or exchanges?

We only accept returns for defective or damaged items. Since all products are made-to-order, we cannot accept returns for size changes or buyer’s remorse. Please review our Return Policy for more details.

6. How can I track my order?

Once your order is dispatched, you’ll receive a shipping confirmation email with tracking details.

7. Will I be charged customs duties or taxes?

International orders may be subject to customs fees or import duties depending on your country’s regulations. These charges are the customer’s responsibility.

8. How can I contact you?

For any questions or support, email us at helpdesk@vvsdrop.com — we’ll get back to you within 24-48 hours.